Question 1

How quickly can you fix my stuck doors?

Accepted Answer

We offer 30-minute response times for emergency situations. For stuck doors, our technicians typically arrive within 30 minutes during regular hours and within 1 hour for after-hours emergencies. Once on-site, most stuck door repairs are completed within 1-2 hours depending on the cause. Common causes like broken springs, off-track doors, or opener issues can often be fixed same-day. We keep fully stocked service vehicles to ensure we have the parts needed for immediate repair.

Question 2

What causes stuck doors in garage doors?

Accepted Answer

Stuck garage doors can result from several common issues: 1) Broken torsion or extension springs - these provide the lifting power and when they break, the door won't move. 2) Off-track doors - rollers can pop out of the track due to impact or worn components. 3) Snapped cables - lift cables can fray and break over time. 4) Opener motor failure - the motor may burn out or gears can strip. 5) Blocked photo-eye sensors - debris or misalignment prevents the door from closing. 6) Frozen door - in winter, weather seals can freeze to the ground. 7) Power outage - the opener won't work without electricity (manual release available). Our technicians diagnose the exact cause and provide upfront pricing before any repair.

Question 3

Do you offer financing for new steel door installations?

Accepted Answer

Yes, we offer flexible financing options for new garage door installations. We understand that a new steel garage door is a significant investment, which is why we've partnered with leading financing providers to offer: 0% APR financing for 12-24 months on approved credit, low monthly payment plans up to 60 months, quick approval process (often same-day), no prepayment penalties, and financing available for both materials and labor. Contact us for a free quote and we'll discuss financing options that fit your budget. Most customers qualify, and we work to find a solution that works for everyone.

Question 4

What warranty do you offer on garage door repairs and installations?

Accepted Answer

We stand behind our work with a comprehensive 5-Year Warranty on all installations and repairs. This includes: full coverage on parts and labor for installations, workmanship guarantee on all repairs, manufacturer's warranty on new doors (typically 10-15 years), and lifetime warranty on specific components like springs. Our warranty is transferable if you sell your home, which can be a valuable selling point. We also offer extended warranty options for additional peace of mind.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once per year for residential garage doors. However, if your door sees heavy use (more than 4 times daily), bi-annual maintenance is ideal. Regular maintenance includes: lubrication of all moving parts, spring tension adjustment, track alignment check, safety sensor testing, opener inspection and adjustment, weatherseal examination, and hardware tightening. Regular maintenance prevents costly emergency repairs and extends the life of your door by 5-10 years.

Question 6

Do you service all garage door brands?

Accepted Answer

Yes, our technicians are trained to service all major garage door brands including Clopay, Amarr, Wayne Dalton, CHI Overhead Doors, Raynor, Martin Door, and many others. We also service all major opener brands: LiftMaster, Chamberlain, Genie, Craftsman, and more. As a Brand Authorized dealer, we have access to genuine replacement parts and manufacturer training to ensure proper repairs.

Question 7

What's the difference between steel, aluminum, and wood garage doors?

Accepted Answer

Each material has distinct advantages: STEEL DOORS are the most popular choice - durable, low maintenance, excellent insulation options, and best value. They resist denting better than aluminum and come in many styles. ALUMINUM DOORS are lightweight, rust-resistant, and ideal for coastal areas or very wide openings. They're often used for modern glass-panel designs. WOOD DOORS offer classic beauty and can be custom-designed. They require more maintenance but provide unmatched curb appeal. We also offer FIBERGLASS doors that resist denting and won't rust, and CARRIAGE-STYLE doors in various materials for traditional aesthetics with modern functionality.

Question 8

Can you install a new garage door opener on my existing door?

Accepted Answer

Absolutely! We can install new openers on most existing garage doors. Modern openers offer significant upgrades: Wi-Fi connectivity for smartphone control, battery backup for power outages, ultra-quiet belt-drive operation, built-in cameras and security features, and smart home integration (Amazon Alexa, Google Home). We'll assess your current door and springs to ensure they're compatible with a new opener. In some cases, we may recommend upgrading springs for optimal performance with modern openers.

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